Return & Refund Policy

Your smile does not look like the treatment plan. Become® is committed to you with our Lifetime Guarantee. If the aligners are not working despite wearing them as prescribed, we will design a new treatment plan for you without any additional charges if your affiliated orthodontists feels it is advisable to continue. For this process, a new Starter Kit or 3D scan may need to be completed at additional costs and with additional photographs sent.

A refund is only made in exceptional circumstances. If our Become® affiliated orthodontists determine that you are not a suitable candidate, or if we are unable to treat your case due to medical concerns, we will refund your payment for the Starter Kit in full.

Exchange Policy: If you have received a defective or damaged product, please contact us at hello@become.my to request a replacement.

Return Policy: Unfortunately, as we are unable to reuse any of the impression materials in the Starter Kit for anyone else, we do not accept any returns. Once the Starter Kit order has been processed, it cannot be refunded. Should you have any questions with regards to your order, please contact us at hello@become.my