Terms &
  1. Please read the details set out below carefully before using the website. On this page you can find all the Terms and Conditions on which you may make use of our website www.become.my, whether as a guest or as a registered user. By accessing our www.become.my website, you agree that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using our website.

    • Our website
      • Security procedures
        You must not knowingly misuse our website or transmit any virus or harmful material to this website. You must not attempt to gain unauthorised access to our website or to our database. In the event of such a breach, your right to use our website will cease immediately and we may report this breach to the relevant law enforcement authorities.
        We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
        If you choose, or you are provided with, a user identification code, password or any other piece of information, you must treat such information as confidential, and you must not disclose it to any third party. As part of security procedure, we have the right to disable any user identification code or password, at any time, if you have failed to comply with any of the provisions of these Terms of Use.
      • Affiliations
        Our website may contain links to third party websites. Become is not responsible for the content or privacy policies of those websites, and including these links on our website should not be considered as endorsement or recommendation to these third party websites. As a result of this, please note that these websites may be governed by separate terms and conditions which should be referred to by visiting those web pages.
        You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
        You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
        You must not establish a link from any website that is not owned by you.
        We reserve the right to withdraw linking permission without notice.
        If you wish to make any use of material on our website other than that set out above, please address your request to hello@become.my.
    • Data Protection and Liability 
      • Liability Nothing in these Terms or in the pages of the website shall limit our liability for death or personal injury arising from our negligence, or for fraud, or for misrepresentation as to a fundamental matter, which cannot be excluded or limited under applicable law.
      • Privacy Policy beome.my has a privacy policy which is a part of these Terms of Use and this website. Any personal information obtained from you will be processed in accordance with the Privacy Policy and by using our website you consent to such processing and you warrant that information provided by you is correct and accurate.
      • Security Additionally, by using our website, you abide by the fact that Internet transmissions are never completely secure.
      • Call Recording Please note that calls from the Become Sales Team may be monitored or recorded for quality purposes.
    • Copyright
      • Intellectual Property All intellectual property rights in our website, and in the material published on it, is owned by or licensed to us. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
        Acknowledgment of our Intellectual Property Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
        Use of our Intellectual Property No part of the materials on our website should be used for commercial purposes without obtaining a license to do so from us or our licensors.
        Making copies of our Intellectual Property You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our website, however, you must not republish, redistribute or amend the copies of any materials you have printed off.
        Intellectual Property restrictions If you print, copy or download and store any part of our website in breach of these terms of use, we will cease your right to use our website immediately and you must, at our option, return or destroy any copies of the materials you have made.
    • General notes on this Website and Terms and Conditions which govern it:
      • Changes We may revise and amend these Terms of Use from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in June 30th 2019.
      • Availability We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend access to all or any part of our website, or close it indefinitely for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
      • Accuracy Whilst we have taken reasonable steps to ensure the accuracy and correctness, the material on our website could include technical inaccuracies or typographical errors. Our website and the information contained on it are delivered on an “as-is” and “as-available” basis.
      • This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
    • Our Products 
      • Product details Please refer to our website for details on our product offering: /how-it-works. Become does not guarantee a successful treatment outcome. Individual results will vary.
      • Warranty Become warrants that its products:
      • shall conform to the specifications represented in the treatment setup approved by the dental team; and
      • are free from defects in material and workmanship.
    • Subject to Clause 2.1, Become shall not be liable:
      • for any defects that are caused by neglect, misuse, or mistreatment of its products by the patient or any third party not instructed by Become;
      • for any defects that are caused by failure to follow directions including (but not limited to) wearing the invisible braces out of sequence, not wearing the invisible braces for the entire duration of the specified wear schedule, not providing bi-weekly photo updates, or wearing the invisible braces for less than 22 hours per day;
      • for any products being used in combination with other third party products or by failure to adhere to the Patient Guidelines unless explicitly instructed to do so by Become; or
      • if you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, as we only supply the products only for domestic and private use.
        If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process
    • Right to change your mind Invisible braces are made to your individual specifications and are therefore a customised product and are exempt from any right to change your mind after you have placed your order with us. Please refer to our returns policy for further details: /return_policy

    • Delivery During the order process we will let you know when we will provide our products to you. Delivery of the impression kit shall be made by DHL courier within 3 days of the order (Mon-Sat). If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • Duration of treatment We would typically expect your use of your aligner to last between 6 and 9 months. However, individual results vary and our orthodontists may advise a longer or shorter treatment process.
    • Measurements As your aligner is made to measurements you have given us from your Impression Kit you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure provided with your Impression Kit or by contacting us.
    • Restrictions, Governing Law and Dispute resolution
    • Minors To register with us or use the services and products that we provide on our website you must be over 18 years of age only, and information contained on our website does not amount to an invitation to clients who are under 18 to buy any services or products.
    • Disputes These Terms shall be governed by, construed under and enforced in accordance with the laws of Singapore, without regard to any conflict of law provisions. The parties shall use best efforts to settle any dispute, claim, disagreement, question or issue directly through good-faith negotiations. If the parties do not resolve some or all of the dispute through negotiation, then the parties agree to refer the issue(s) in dispute to mediation, which shall be a precondition to either party commencing any legal action. Any action in connection with, relating to or arising from this agreement shall be finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force (“SIAC Rules”). The tribunal shall consist of one (1) arbitrator to be appointed in accordance with the SIAC Rules. All arbitration proceedings shall be in the English language. The seat of arbitration shall be Singapore. The decision of the arbitrator shall be final and binding.
      If the decision of the arbitrator can be appealed to the courts under Singapore laws, you agree to be subject to the personal jurisdiction in, and the exclusive venue of, the courts in Singapore, to the extent relevant, and hereby waive any objection to such jurisdiction and venue for the purpose of any such appeal.
    • Payments and billing paid services 
      • Payment Certain of our Services, including the purchase of any products offered by us, may be subject to payments now or in the future (the “Paid Services”). Please note that any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of this Agreement. Please refer to our website for pricing details: /pricing
      • Billing We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your Account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices indicated on the order pages when you placed your order for any use of such Paid Services in accordance with the applicable payment terms and you authorise us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payments using that selected Payment Method. We use reasonable care to ensure that the prices advised to you are correct. However, we reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.
    • Instalment payment plans
      • Some of the Paid Services, such as the purchase of custom-made invisible braces or other products, may consist of an initial period, for which there is a one-time charge (the “down payment”, followed by recurring period charges (the “monthly instalment payments”) as agreed to by you. By choosing an installment payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. All recurring payments are fully earned upon payment.
      • Downpayment: Down payment is payable upon purchase of the Paid Services subject to an instalment payment plan. 
      • Monthly Instalment payments: The Customer is obliged to make payments every calendar month. Monthly payment should be done by Customer not later than in the 2 business days following the automatic credit card charge requested by the Payment Processor. Actual day of payment by the Customer is taken as the day of receipt on become’s bank account. In case scheduled payment day falls on non-working day or gazetted public holiday, the payment day is transferred to the next Business Days.
      • Non-payment of instalment payment: In the event, the Customer defaults in monthly payments for a period of more than sixty (20) consecutive days from the payment due date, become shall cease to provide services under the Agreement to the Customer with immediate effect and become reserves the right to take whatever action deemed appropriate and necessary including reporting the defaulter to CTOS/RAM Credit Information and initiating legal proceedings towards the recovery of the debt and any other damages applicable. Become reserves the right to outsource its collection activities to 3rd party collection agents. The Customer hereby acknowledges and consents to the transfer of the Customer’s personal data to such agents in regard of above procedure. Become may without prejudice to any of its rights and remedies under this Agreement charge an overdue interest of 5% p.a., charged for each day of overdue on the payment in arrears. Late payment fee may be charged only once per each late payment. Late payment fee may be included in the instalment payment.
      • Termination of instalment payment plan by customer: Customer has no rights to terminate this Agreement without first making full repayment. Customer has a right to make a full early repayment. Full early repayment amount is calculated by become upon Customer request. Full early repayment amount is calculated as a sum of total payments due, including all late payment and other fees, remaining outstanding principle, interest of current payment due and remaining agreement fee amount. Partial early repayment is not allowed.
      • Become reserves the right to terminate Agreement under the following circumstances: (i) Monthly instalments are more than twenty (20) consecutive days in arrears, (ii) Customer has breached terms of these terms and conditions. Upon happening of any of the events stated under Clause 7.3.6, become shall have the right to demand from the Customer the repayment of whole outstanding amount and all applicable late payment fees and overdue interest which shall be due payable immediately.
    • Indemnity clause: become shall not be held responsible and/or accountable for any negligence and/or unreasonable acts performed by the Customer and/or any unauthorized third-party.
    • Over-payment and charges: If the amount to be charged to your Billing Account varies from the amount you pre-authorised (other than due to the imposition or change in the amount of duty and taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.
    • Contact and billing data: 
      • You must promptly update all information to keep your billing account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date, and you must promptly notify us or our payment processor if your payment method is cancelled (e.g. for loss or theft), or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your user name or password. 
      • Customer shall inform become immediately in writing or by email of any changes to the Customer’s personal details (address, contact number, and/or any other related information of the Customer). 
      • Customer shall inform become in any convenient way about changes in any other information collected during application process (occupation, place of work, and/or any other related information of the Customer). Customer acknowledges and understands that become has the right to assign/sell the Agreement to a third-party.
    • Free Trials and Other Promotions Any free trial or other promotion that provides access to an instalment payment promotion must be used within the specified time of the trial.
    • Termination We may terminate your access to all or any part of the Services at any time if:
      • you do not make any payment to us as defined in clause 7.3.5you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, the information requested in the “Dental Anamnesis” form sent to you together with the Impression Kit;
      • we do not receive a response from you within 90 days of us sending your Impression Kit, as we will assume that you have decided to not move to the next step of the Become journey but we will send you a reminder before terminating just in case you have forgotten about us;
      • we are unable to provide you treatment due to medical concerns, as advised by a Become approved orthodontist; you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or you do not, within a reasonable time, allow us access to your premises to supply the services.
    • Refunds and Returns
      • Invisible braces
        • Refunds: Since your Invisible braces are customized products made to your individual specifications, we are not able to repurpose any produced invisible braces. Hence, we are unable to provide refunds for already purchased invisible braces. 
        • Exchange policy: If you have received a defective or damaged product, please contact us at hello@become.my to request a replacement.
        • On-the-spot offer: Or if you had chosen to pay for the Treatment Plan upfront (the “on-the-spot offer”) during the Scan session, you will be eligible for a 100% refund if you are not satisfied with the final Treatment Plan. 
      • Impression Kits
        • Returns: Unfortunately, as we are unable to reuse any of the impression materials in the Impression Kit for anyone else, we do not accept any returns. Once the Impression Kit order has been processed, it cannot be refunded. Should you have any questions with regards to your order, please contact us at hello@become.my.
        • Non-eligible customers: If our Become® affiliated orthodontists determine that you are not a suitable candidate, or if we are unable to treat your case due to medical concerns, we will refund your payment for the Impression Kit in full. 
        • Limited-Time Special Offers Discount
          These terms apply to any type of limited-time special offer or discount advertised by Become (e.g. One-Time-Offer, Seasonal sale, etc.)
          You may only purchase one unit of each product at the promotional discount. Each deal is subject to a time restriction. The order must be placed before expiration to receive the promotional discount.
          Promotional discounts are nontransferable, not for resale, and not redeemable for cash. Promotional discounts are good only for specific products featured.
          Insofar as it qualifies for a return in accordance with Clause 8, if you return a product purchased using a promotional discount, your refund will equal the amount you paid for the product, subject to applicable refund policies.
    • General 
      • Our rights to transfer these terms We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
      • Your rights to transfer these terms Subject to Clause 9.1, no other person shall have any rights to enforce any of these terms. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
      • Terms that continue after termination Clauses 3, 4.2, 6.1 and 6.2 shall survive termination of these terms and conditions.

    Contact Us Become’s support team is available via email hello@become.my during business hours, should you have any questions, complaints or need any further information.

    • Business Hours: Monday – Friday: 9am – 7pm.